News & Article

Artificial Intelligence (AI) is one of the most talked-about technologies in healthcare today, especially in the realm of Revenue Cycle Management (RCM). Promises of increased efficiency, reduced administrative burden, faster reimbursements, and higher collection rates have made AI a hot topic. But is it all hype, or is there real value for medical practices looking to improve their financial performance and patient experience?  As healthcare providers face growing pressure to

In the ever-evolving landscape of healthcare, one area remains stubbornly outdated: billing. While nearly every other industry has embraced digital transformation, many healthcare organizations continue to rely on paper-based billing systems. On the surface, paper billing might seem harmless or even traditional—but the truth is, it’s a silent revenue killer and a drag on patient satisfaction.  For medical practices, health systems, and billing teams aiming to improve revenue cycle management,

The healthcare industry has experienced a profound transformation in recent years, particularly in how providers are reimbursed for services. One of the most significant developments is the increasing financial responsibility now placed on patients. With the rise of high-deductible health plans, increased co-payments, and out-of-pocket maximums, patient payments now constitute a much larger portion of healthcare revenue. This shift has placed new pressure on medical practices and health systems to

Running a medical practice today is more challenging than ever. From navigating a constantly evolving regulatory landscape to managing staffing shortages, rising patient expectations, and growing financial pressures, healthcare leaders face a complex web of operational hurdles. To remain competitive and deliver exceptional care, practices need to work smarter, not harder. Fortunately, technology has evolved to meet these challenges head-on, offering innovative and scalable solutions that can make a meaningful

Healthcare organizations are facing mounting pressure to optimize the patient financial experience. Rising patient out-of-pocket costs, high administrative burdens, and increased competition have made it critical for providers to modernize the way they bill and collect payments. One innovation making a significant impact is the rise of login-free payment options.  Login-free payment tools allow patients to pay their medical bills via secure links sent through SMS or email—without the need

Timely payment collection is critical to the financial health of any healthcare organization. Yet, many providers continue to struggle with slow or inconsistent patient payments—even as patient financial responsibility has grown significantly. While much of the conversation around collections centers on technology or process, the real obstacles often lie in outdated beliefs that limit action.  In this blog, we’ll debunk three of the most common myths holding healthcare organizations back

Missed appointments are more than just a scheduling hassle for healthcare practices—they represent lost revenue, wasted staff time, and interruptions in patient care. According to industry research, no-show rates can range from 5% to over 30% depending on specialty and patient demographics. Fortunately, digital reminders have emerged as a powerful tool to help reduce these no-shows and improve appointment adherence.  In this article, we’ll explore five effective strategies to reduce

The financial health of any healthcare organization—whether a single-location clinic or a sprawling multi-specialty group—is fundamentally tied to how well it manages its revenue cycle. Revenue cycle management (RCM) is more than just billing and collections. It’s a comprehensive process that starts before a patient walks through the door and ends only when the organization has received full payment for its services. From patient registration and insurance verification to claim

The State of Medical Debt Today Key Statistic: Medical debt affects approximately 100 million Americans, with more than half owing less than $2,500.  Yet even these relatively small amounts can have devastating effects on families’ financial stability. Research shows that Black and Hispanic/Latino adults, women, and families with low incomes are disproportionately affected by medical debt. Current Medical Debt Landscape 40% of insured adults report having medical debt Many Americans

As 2024 draws to a close, healthcare providers face significant changes in medical debt protection laws. The year brought important shifts in patient payment rights and collection practices across multiple states. Understanding these changes is essential for maintaining compliant practices while building positive financial relationships with patients in 2025. 2024: Key Changes in Patient Payment Rights Medical debt protection expanded notably in 2024, with 12 states enacting stronger patient protections.