News & Article

Managing patient accounts receivable (A/R) has become one of the most pressing challenges in healthcare today. With rising patient responsibility, high-deductible health plans, and an increasingly complex revenue cycle, practices are facing more unpaid balances than ever before. For many organizations, inefficient A/R management translates to strained cash flow, increased staff burden, and reduced profitability. But it doesn’t have to be this way. With the right strategies, technology, and workflows,

Healthcare practices across the country face the same challenge: collecting patient balances. With rising out-of-pocket costs, more care shifting to high-deductible health plans, and patients often juggling multiple medical bills, providers struggle to get paid on time. The traditional solution has been to partner with a collection agency—but this approach is costly, reactive, and often damaging to the patient relationship. Patients who are turned over to collections feel pressured, frustrated,

Phoenix, AZ – June 17, 2025 – Rivia Health, a leading innovator in patient payment and communication automation, is excited to announce its inclusion in the Greenway Health Marketplace. The Greenway Health Marketplace is a digital health platform offering vetted third-party solutions that seamlessly integrate with Greenway Health’s electronic health record (EHR) and practice management systems. This new partnership enables Greenway clients to access Rivia Health’s powerful revenue cycle automation tools

Artificial Intelligence (AI) is one of the most talked-about technologies in healthcare today, especially in the realm of Revenue Cycle Management (RCM). Promises of increased efficiency, reduced administrative burden, faster reimbursements, and higher collection rates have made AI a hot topic. But is it all hype, or is there real value for medical practices looking to improve their financial performance and patient experience?  As healthcare providers face growing pressure to

In the ever-evolving landscape of healthcare, one area remains stubbornly outdated: billing. While nearly every other industry has embraced digital transformation, many healthcare organizations continue to rely on paper-based billing systems. On the surface, paper billing might seem harmless or even traditional—but the truth is, it’s a silent revenue killer and a drag on patient satisfaction.  For medical practices, health systems, and billing teams aiming to improve revenue cycle management,

The healthcare industry has experienced a profound transformation in recent years, particularly in how providers are reimbursed for services. One of the most significant developments is the increasing financial responsibility now placed on patients. With the rise of high-deductible health plans, increased co-payments, and out-of-pocket maximums, patient payments now constitute a much larger portion of healthcare revenue. This shift has placed new pressure on medical practices and health systems to

Running a medical practice today is more challenging than ever. From navigating a constantly evolving regulatory landscape to managing staffing shortages, rising patient expectations, and growing financial pressures, healthcare leaders face a complex web of operational hurdles. To remain competitive and deliver exceptional care, practices need to work smarter, not harder. Fortunately, technology has evolved to meet these challenges head-on, offering innovative and scalable solutions that can make a meaningful

Healthcare organizations are facing mounting pressure to optimize the patient financial experience. Rising patient out-of-pocket costs, high administrative burdens, and increased competition have made it critical for providers to modernize the way they bill and collect payments. One innovation making a significant impact is the rise of login-free payment options.  Login-free payment tools allow patients to pay their medical bills via secure links sent through SMS or email—without the need

Timely payment collection is critical to the financial health of any healthcare organization. Yet, many providers continue to struggle with slow or inconsistent patient payments—even as patient financial responsibility has grown significantly. While much of the conversation around collections centers on technology or process, the real obstacles often lie in outdated beliefs that limit action.  In this blog, we’ll debunk three of the most common myths holding healthcare organizations back

Missed appointments are more than just a scheduling hassle for healthcare practices—they represent lost revenue, wasted staff time, and interruptions in patient care. According to industry research, no-show rates can range from 5% to over 30% depending on specialty and patient demographics. Fortunately, digital reminders have emerged as a powerful tool to help reduce these no-shows and improve appointment adherence.  In this article, we’ll explore five effective strategies to reduce