Patient Pay that works

Payment solutions providers deserve and patients love.

Rivia Health's patient payment platform is designed specifically for specialty healthcare providers. We enable providers to increase payment capture and reduce AR days, while treating patients with care.

$30M+

Saved from collections

10K+

Healthcare providers

50+

Medical specialties

#1 athenahealth Marketplace RCM Service

Making bill pay the easiest part of a visit

Portal-Free Solutions

We make it easy to pay securely without requiring a portal account, password, app download, or statement ID code.

Frictionless Payment Methods

Patients are empowered with a frictionless payment experience via Desktop, Mobile, or phone call with flexible payment methods, including payment plans, ApplePay, and Venmo.

Flexible Payment Plans

Give patients more control over their healthcare expenses with easy-to-manage, customizable payment plans. Rivia Health automates plan setup, reminders, and tracking—making it simple for your team and stress-free for your patients.

Smarter Solutions for Patient Payments

Rivia Health’s back-end platform integrates bi-directionally with your EMR to automate the initiation of digital billing communications and instantly posts payments and payment plan statuses back to your current system. No more manual reconciliation or logging into multiple systems.

Easy to Setup

Getting started with Rivia Health is fast and hassle-free, with seamless integration into your existing EHR and workflows. Most practices are up and running in days—not weeks—without the need for complex IT involvement.

Unlimited Engagement

Rivia Health provides unlimited pre and post-service messaging and goes beyond the traditional 30-60-90 day cadence. Our engagement technology is optimized based on user-behavior data to prevent bills from becoming at-risk or being sent to collections.

Secure Transactions

Our platform uses industry-leading encryption and compliance standards to ensure every patient payment is safe and protected. You can trust Rivia Health to meet HIPAA and PCI requirements with every transaction.

World-Class Support

Our dedicated support team is here to help every step of the way—from onboarding to optimization. You'll get fast, responsive service from real people who understand healthcare and your specific needs.

24/7 Automated Phone Payments

Capture Payments Anytime

Rivia Voice's AI-powered voice payment systems allows patients to securely pay medical bills by phone anytime, without needing to speak to staff. Whether patients call during business hours or after the office is closed, Rivia Health’s automated system guides them through a simple payment experience that provides patients with convenience and flexibility.

Capture payments day or night

Patients can securely pay balances by phone anytime, even nights and weekends.

Reduce front desk workload

Automate routine payment calls so your staff can focus on patient care and higher-value tasks.

Capture more of the revenue you've already earned

Improve the patient experience with a frictionless, empathy-driven payment system.

Reduce Manual Tasks

TrustCare Health, a 58-provider practice, saved 389 hours per month on manual operations after adopting Rivia Health.

Get Paid Faster

Bills are paid via Rivia Health within 12 days on average. Rivia Health reduced days in AR by 86%.

Work-down old AR without Collections

Rivia Health collected a bill 438 days old in just 30 days after receiving the bill.

Reduce Bills Sent to Collections

Rivia Health reduces the number of bills sent to collections by 1/3 or more.

Lower Bad Debt

Rivia Health reduces bad debt by 38% for current customers.

Reduce Cost to Collect

Rivia Health lowers the cost to collect by 25-50%

Trusted by leading providers

From faster collections to reduced administrative burden, leading specialty providers rely on Rivia Health for patient pay capture.

Becca Fath, CPC, CPMA

Revenue Integrity Manager

“Working with Rivia Health has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. I cannot recommend Rivia Health highly enough for any business seeking help with collections. We’ve been working with Rivia for over a year now and have only heard great things from our patients about how easy it is to navigate electronic payment software.”

Suzi Green

“Moving to Rivia Health for our practice payments/collections has been one of the best things we have ever done. Their support team has been great to work with and so very helpful! The implementation was 100% painless, the collection rate is amazing, and I would recommend anyone to work with Rivia Health.”

Billing Manager

I just wanted to tell you how much we appreciate the partnership with Rivia. We have had patients come in to make payments and say, “I thought if I kept them below the $9.99, I would not get a bill and therefore would not have a pay.” We actually have patients that receive the message from Rivia and rather than paying online, they come to the office to pay. We have seen more patients paying their bills and paying quicker. I am happy to say that at this point we have cut the amount of claims sent to collections in half. Thus, we are keeping more money in house.

Kevin Combs

Chief Financial Officer

“We’ve worked with the Rivia team for 6 months with total satisfaction. They have delivered everything they promised. Zero complaints from our patients using their service. Adding their product to the supplement Athena’s processes (patient statements) has significantly improved our post-visit collections.”

Billing Department

Prior to going live with Rivia Health, Lake City had 51% of patient balances that were greater than 90 days old. With Rivia Health, now only have 16% of patient balances greater than 90 days old!

Michele McMullen

Director of Revenue Cycle Management

“We started using Rivia Health in January of 2023 and each month we have continued to collect on patient accounts that we otherwise may not have. Rivia Health integrates with our EMR system and pulls the data they need so there is one less project/report on my plate. I’m very pleased with our partnership with Rivia Health and would definitely recommend them.”

Capturing patient pay has never been easier.

Improve revenue cycle operations, reduce manual administrative tasks, and capture more of the revenue you’ve earned.