Meet Rivia Health
Simplify Patient Payments.
Supercharge Your Practice.
$30M+
50+
Trusted by 10,000+ healthcare providers
Who We Serve
Practices & Medical Groups
Medical practices rely on Rivia Health to reduce administrative burden and improve revenue cycle performance. Our platform automates patient outreach for payment reminders, scheduling, and more—freeing up staff to focus on care. We help reduce no-shows, accelerate collections, and create a more modern, patient-friendly financial experience. With seamless integrations and customizable workflows, we fit right into your operations from day one.
Private Equity, Managed Service Organizations, and Accountable Care Organizations
Private equity firms, MSOs, and ACOs choose Rivia Health to drive efficiency and standardization across their healthcare investments. We help unify revenue cycle operations, automate time-consuming tasks, and surface actionable insights to optimize financial performance. Whether you’re managing a few practices or a national network, we make it easier to scale with consistency and control. Our platform is built to deliver measurable ROI and create value across the portfolio.
Hospitals
Large health systems trust Rivia Health to simplify patient engagement, increase collections, and reduce reliance on call centers. Our automated outreach improves response rates, while our integrations ensure smooth implementation with minimal disruption. Patients get a better payment experience, and your teams get more time back. We help hospitals operate more efficiently, while improving satisfaction on both sides of the bill.
Revenue Cycle Management Companies
Rivia Health empowers RCM companies to automate patient outreach, streamline billing workflows, and improve payment performance for their provider clients. Our platform reduces manual follow-up and drives faster patient action through intelligent, personalized communication. By integrating seamlessly with existing systems, we enhance the efficiency and scalability of your RCM operations. Partnering with Rivia Health helps you deliver greater value to your clients while optimizing your internal processes.
Electronic Health Records
Rivia Health partners with EHR vendors to enhance their platforms with modern communication and payment automation tools. Our API-ready solution integrates easily, offering expanded functionality without complicating workflows. By embedding Rivia Health into your ecosystem, you increase your platform’s value and stickiness for providers. We’re a collaborative partner focused on driving better outcomes for your clients and theirs.
Faster Payments & Collections
By engaging patients through timely, personalized messages, Rivia Health increases the likelihood of on-time payments and reduces outstanding balances. Our approach leads to faster collections, fewer billing-related calls, and a smoother payment experience for both patients and providers.
Improved Operation Efficiency
Rivia Health automates repetitive patient outreach tasks like payment reminders, appointment confirmations, and follow-ups—freeing up your staff to focus on higher-value work. Our platform integrates seamlessly with your existing systems to reduce administrative burden and improve workflow efficiency across teams.
The Payments Experience Patients Love
Rivia Health brings ease and clarity to the patient payment experience via tailored text and emails.Â
We make it easy to pay securely without requiring a portal account, password, app download, or statement ID code.
Patients are empowered with a frictionless payment experience via Desktop, Mobile, or phone call with flexible payment methods, including payment plans, ApplePay, and GooglePay.
Give patients more control over their healthcare expenses with easy-to-manage, customizable payment plans. Rivia Health automates plan setup, reminders, and tracking—making it simple for your team and stress-free for your patients.
Unlimited Messaging Optimized for Better Outcomes
Rivia Health’s payment engagement technology provides unlimited pre-service and post-service messaging that starts when a patient balance exists and continues until it is paid – or you tell us to end messaging. Our messaging goes beyond the traditional 30-60-90-day cadence and is optimized based on user-behavior data to prevent bills from becoming at-risk or being sent to collections.
Why Choose Us
Smart Solution for Your Payment.
Getting started with Rivia Health is fast and hassle-free, with seamless integration into your existing EHR and workflows. Most practices are up and running in days—not weeks—without the need for complex IT involvement.
Our platform uses industry-leading encryption and compliance standards to ensure every patient payment is safe and protected. You can trust Rivia Health to meet HIPAA and PCI requirements with every transaction.
Our dedicated support team is here to help every step of the way—from onboarding to optimization. You'll get fast, responsive service from real people who understand healthcare and your specific needs.
Simplify Patient Payments.
Amplify Practice Performance.
Learn what makes Rivia Health a leader in revenue cycle management for thousands of healthcare providers.
Auto-Reconciliation
Rivia Health automatically reconciles patient accounts by matching payments with outstanding balances in real time. This reduces manual errors and gives your staff more time to focus on high-value tasks.
Quickly and easily set up customized payment plans without staff involvement. Patients get more flexibility, and your team saves time on manual coordination.
Automatically notify patients when their stored credit card is expired or declined. This reduces payment delays and keeps cash flow steady without added staff effort.
Reduce the volume of outbound billing calls with automated reminders and easy self-service payment options. Your team spends less time chasing payments, while patients enjoy a more convenient experience.
Streamline appointment communications with automated reminders sent via text, email, or voice. This minimizes no-shows and frees up staff from repetitive outreach.
Collect payments and complete paperwork before the visit to simplify check-in. This creates a faster, more seamless experience for both patients and staff.
How We Help
TrustCare Health, a 58-provider practice, saved 389 hours per month on manual operations after adopting Rivia Health.
Bills are paid via Rivia Health within 12 days on average. Rivia Health reduced days in AR by 86%.
Rivia Health collected a bill 438 days old in just 30 days after receiving the bill.
Rivia Health reduces the number of bills sent to collections by 1/3 or more.
Rivia Health reduces bad debt by 38% for current customers.
Rivia Health lowers the cost to collect by 25-50%
Testimonial
What they say
From faster collections to reduced administrative burden, see how our partners are making a measurable impact with Rivia.
Revenue Integrity Manager
“Working with Rivia Health has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. I cannot recommend Rivia Health highly enough for any business seeking help with collections. We’ve been working with Rivia for over a year now and have only heard great things from our patients about how easy it is to navigate electronic payment software.”
Suzi Green
“Moving to Rivia Health for our practice payments/collections has been one of the best things we have ever done. Their support team has been great to work with and so very helpful! The implementation was 100% painless, the collection rate is amazing, and I would recommend anyone to work with Rivia Health.”
Chief Financial Officer
“We’ve worked with the Rivia team for 6 months with total satisfaction. They have delivered everything they promised. Zero complaints from our patients using their service. Adding their product to the supplement Athena’s processes (patient statements) has significantly improved our post-visit collections.”
Prior to going live with Rivia Health, Lake City had 51% of patient balances that were greater than 90 days old. With Rivia Health, now only have 16% of patient balances greater than 90 days old!
Director of Revenue Cycle Management
“We started using Rivia Health in January of 2023 and each month we have continued to collect on patient accounts that we otherwise may not have. Rivia Health integrates with our EMR system and pulls the data they need so there is one less project/report on my plate. I’m very pleased with our partnership with Rivia Health and would definitely recommend them.”
Engaging patients to pay has never been so effortless.
Augment your revenue cycle operations, reduce manual administrative tasks, and support your financial revenue goals.
