How can we help?

You can pay online from the secure link in your text or email reminder — no login required — or pay over the phone using our automated voice system. You’ll see each bill in a clear, itemized format before you pay.

Yes. Most balances let you self-enroll in a recurring payment plan that fits your budget, and multiple bills can be bundled into a single plan. You can review the terms before confirming.

Yes. Rivia Health follows a three-step verification process, operates under a HIPAA Business Associate Agreement, and has completed a third-party security risk evaluation. Card data is stored securely and is never written back into your provider’s medical record system.

Yes. You can securely store a card to autopay a balance or a payment plan, so you do not have to re-enter it each time you pay. Card details are tokenized and held with our PCI-compliant payment processor, never in your provider’s medical record system. You can update or remove a saved card at any time, and it is only charged for amounts you have authorized.

A receipt is generated automatically as soon as your payment processes, and is sent to the email or phone number on file. Contact support if you need another copy.

Reach out to support@riviahealth.com with your name and the bill details and our team will review it with your provider and help resolve any refund.

Reply STOP to any text message, or use the unsubscribe link in any email. This removes you from Rivia Health communications only — it does not affect messages from your provider directly.

Your healthcare provider partners with Rivia Health to handle patient billing and payments. The balance is for care you received from your provider; Rivia Health simply makes it easier to understand and pay.

Email our support team at support@riviahealth.com and a Rivia Health representative will help — we handle front-line patient support on behalf of your provider.