Capture more. Work less. Keep more patients.
Rivia Health cuts average days to pay from 60 to 15, saves 32 staff hours per location each month, and reduces bad debt by 38% — all without a collections agency.
An AI-powered platform built for healthcare revenue cycle leaders.
The Rivia Health platform is uniquely designed to give RCM leaders a holistic view of patient payment workflows — from the moment a balance is created through final resolution. Every module works together, sharing data across channels, to deliver improved outcomes for both your organization and your patients.
Built on AI that earns patient trust, not just efficiency. Integrated directly with your existing EMR — no IT lift, no infrastructure changes, no patient portal to maintain.
How Rivia Health Works
Platform Capabilities
A single solution to capture more of the revenue you’ve already earned.
Patient Engagement
Automated patient outreach via text and email, tailored to each balance’s claim type, age, and patient behavior — so no balance goes unpursued.
- Behavior-tailored cadences up to 120+ days
- Multi-channel: text and email
- Stops automatically when the patient pays
Digital Payments
A frictionless, mobile-first payment experience — no login, no app, no friction. Patients open a secure link, confirm their identity, and pay in about a minute.
- No portal, no password — ever
- Apple Pay, Google Pay, Venmo, ACH, and card
- 91% of patients pay in full and on time
AI Chat
24/7 AI-powered patient support that instantly answers billing questions and walks patients through payment options — reducing call volume without reducing care.
- 24/7 availability — no hold times
- Answers questions and captures payment in one conversation
- Seamless escalation to billing staff when needed
AI Voice Agent
AI-powered bilingual IVR that captures payments after hours on your existing phone tree — in English and Spanish — without adding staff or a call center.
- Integrates with your existing phone tree — no replacement needed
- Bilingual: English and Spanish
- 24/7 after-hours availability
Payment Processing
Integrated payment processing with lower buy rates, merchant onboarding, and unified reporting that spans every payment channel in one view.
- Lower interchange rates vs. traditional processors
- Merchant onboarding and setup included
- Unified reporting across all Rivia channels
Billing Workspace
Real-time analytics dashboards and staff-facing tools for complete visibility into your revenue cycle — from outstanding balances to full communication history.
- Real-time analytics and A/R reporting
- Patient account management and on-demand payment links
- Full EHR sync — no manual posting
All modules integrate directly with your existing EMR. Implementation takes under two weeks, with no IT lift required. Learn about implementation →
See what it’s like to tackle your toughest patient payment challenges with Rivia Health.
Each healthcare organization we serve is unique in size, specialty, and complexity, but all share a commitment to delivering exceptional patient experiences. We bring that same commitment to every provider partnership, combining AI-powered innovation with patient-centered expertise to solve revenue cycle challenges with empathy, intelligence, and precision.
Reduce bad debt 38%. Cut collections referrals by up to 65%.
Legacy tools stop outreach at day 90 and send balances to collections agencies that charge 30–50% of recovery. Rivia Health keeps working — and keeps the revenue.
Get Paid 4× Faster
Average days to pay drops from 60 to 15. Faster cash flow reduces loan dependency for payroll and capital expenses.
Outreach Beyond Day 90
Most solutions stop and send balances to collections after 90 days. Rivia Health continues working old AR — we captured a 438-day-old balance in just 30 days.
Preserve Patient Relationships
Collections agencies damage trust. We extend the collections threshold from day 120 to 200+ without adversarial tactics.
Effortless, Guided Onboarding
No IT lift required. Our team handles the setup end to end — connecting your EHR, configuring your cadences, and onboarding your billing team with care.
