We’re not just a vendor. We’re a partner in your success.
From the first day of implementation through your practice’s long-term growth, Rivia Health’s team is here to help you capture more revenue, engage your patients with empathetic communication, and ensure you get the most from your investment.
Improving financial outcomes for providers and their patients.
Transform your revenue cycle in days, not months.
Rivia Health helps specialty providers increase balance capture, reduce A/R days, and minimize administrative burden while delivering a patient experience centered around care. See how providers like yours are achieving impressive results with our AI-driven solutions.
Transform your revenue cycle in days, not months.
Getting started with Rivia Health doesn’t require support from your IT team, a system overhaul, or months of configuration. We integrate directly to your EHR and lead your team through every step (of the very short process), so you can focus on patients while we handle the setup.
EHR Integration
We connect to your existing EHR through the marketplace or a supported API. No IT project, no firewall changes, no infrastructure to stand up on your end.
Practice Configuration
We set up your messaging cadences, payment plan rules, and outreach timing to match how your practice operates — by specialty, by balance type, by patient segment.
Team Onboarding
Your billing team gets a guided walkthrough of Billing Workspace and the full platform before you go live — so everyone’s comfortable from day one.
Go-Live
Patients start receiving outreach. Payments start posting. Your team starts seeing results — without changing how they work.
You have a person, not a helpdesk.
Every Rivia Health customer has a dedicated Customer Success Manager — someone who knows your practice, your specialty, and your goals. They’re your point of contact from onboarding through your entire time as a customer. Not a ticket queue. Not a support hotline. A person.
- Personalized business reviews along with regular reporting
- Proactive insights based on your practice’s performance
- Specialty-specific benchmarking and best practices
Dedicated CSM
One person who knows your practice and is accountable for your success.
Performance Reviews
Regular data-driven conversations about what’s working and what to optimize.
Long-term Partnership
We measure our success by yours — not by the close date.
Fast Answers
Questions get answered quickly — by someone who already knows your setup.
What our customers say.
“Rivia Health just works quietly in the background. Balances that used to slip through the cracks get resolved without anyone on the team making a call. It’s given us back time to focus on the work that delivers the most value to our patients, and our patients appreciate having an easy way to pay their bills.”
“Rivia Health capturing patient balances so quickly, saves time that our billing staff used to use to contact patients for collection or payment plan creation. They have enabled us to scale back patients balances that are sent to collections and reduced the balances due in patient A/R.”
“Rivia has significantly improved our patient payment process. We’ve seen faster payments and a smoother experience overall, which has been a real benefit to our practice.”
Featured case study
How TrustCare Health boosted ROI and cut operational costs
A multi-specialty athenahealth group replaced a labor-intensive texting tool with Rivia Health — automating outreach and payment plans while transforming their collections.
Ready to transform your patient payment workflows?
Join leading healthcare practices who are accelerating balance capture, decreasing cost to collect, and delivering a modern patient billing experience with Rivia Health.
