We’re not just a vendor. We’re invested in your success.
From the first day of implementation through your practice’s long-term growth, Rivia Health’s team is beside you — helping you capture more, support your patients better, and get the most out of the platform.
From contract to live in days, not months.
Getting started with Rivia Health doesn’t require an IT project, a systems overhaul, or months of configuration. We connect to your existing EHR and guide your team through every step — so you can focus on patients while we handle the setup.
EHR Connection
We connect to your existing EHR through the marketplace or a supported API. No IT project, no firewall changes, no infrastructure to stand up on your end.
Practice Configuration
We set up your messaging cadences, payment plan rules, and outreach timing to match how your practice operates — by specialty, by balance type, by patient segment.
Team Onboarding
Your billing team gets a guided walkthrough of Billing Workspace and the full platform before you go live — so everyone’s comfortable from day one.
Live
Patients start receiving outreach. Payments start posting. Your team starts seeing results — without changing how they work.
You have a person, not a helpdesk.
Every Rivia Health customer has a dedicated Customer Success Manager — someone who knows your practice, your specialty, and your goals. They’re your point of contact from onboarding through your entire time as a customer. Not a ticket queue. Not a support hotline. A person.
- Regular business reviews with data and recommendations
- Proactive insights based on your practice’s performance
- Direct access to your CSM — not a queue
- Specialty-specific benchmarking and best practices
Dedicated CSM
One person who knows your practice and is accountable for your success.
Performance Reviews
Regular data-driven conversations about what’s working and what to optimize.
Long-term Partnership
We measure our success by yours — not by the close date.
Fast Answers
Questions get answered quickly — by someone who already knows your setup.
What our customers say.
“Before Rivia Health, our staff spent hours on the phone chasing small balances. Now, the majority of our balances are resolved without a single manual touchpoint. It’s completely changed our front-desk dynamic.”
“The implementation was shockingly smooth. Our CSM knew our EHR, knew our specialty, and had us configured and live in under two weeks. I’ve never had a vendor onboarding go that well.”
“What sets Rivia Health apart isn’t just the platform — it’s the partnership. They show up with data, with ideas, and with a genuine interest in how we’re performing. That’s rare.”
How TrustCare Health boosted ROI and cut operational costs
A multi-specialty athenahealth group replaced a labor-intensive texting tool with Rivia Health — automating outreach and payment plans while transforming their collections.
Ready to see what partnership looks like?
Book a demo and we’ll show you how Rivia Health fits your practice — and what the first 90 days look like.
