Every billing question, answered. The moment it’s asked.
Rivia Health’s AI Chat answers patient billing questions around the clock, whether that’s explaining a balance, sharing explanation of benefits (EOB) details or helping to setup a payment plan. Patients get real answers and billing teams get time back to focus on the work that needs their expertise.
An unanswered question is one of the quietest reasons a bill goes unpaid.
When patients get answers the moment they have them, confusion stops being a reason to delay payment — and your team stops fielding the same calls on repeat.
Natural, intelligent conversation
AI Chat used Rivia Health’s AI agent River, to answer billing questions in plain language, so patients know not only what they owe, but also why. That means fewer phone calls into the office asking “why.”
Answers that lead to action
When patients can access the information they need to understand their bill, and can select the payment method that works best for their financial solution, they pay, and they pay sooner. On average providers see average day to pay drop to just 15.
Your billing team stays focused on forecasts, not phone tag.
Answering patient calls about balance, insurance confusion, and manual payment plan setup is the most time-consuming part of a billing team’s day. AI Chat absorbs that volume automatically, so your team handles the questions that actually need a human.
From balance questions to payment plan setup, AI Chat helps patients understand what they owe, resolve common billing questions, and take the next step toward payment without waiting on hold.
- Available 24/7 so patients have support outside normal business hours, including evenings, weekends, and holidays
- Answers common billing questions so patients understand balances, insurance-related questions, and payment plan options
- Provides seamless escalation by routing out of scope conversations to your team with full conversation history and context
- Supports secure patient communications so patients feel confident when paying
- Provider-branded so to patients experience continuity of care inside and outside your office
Turn every billing question into a paid bill.
Curious how Rivia Health’s AI capabilities can reduce manual billing tasks, automate workflows, and capture balances faster?
