Payment support — always on, on your existing phone line.
Rivia Health’s AI voice agent, River answers patient billing calls using natural, conversational AI. Whether patients have questions about their balance, insurance responsibility, or making a payment, River provides voice-to-voice support in English, Spanish, French, and German. Integrated with your existing phone tree, River answers calls 24/7, reducing hold times, capturing payments after hours, and helping healthcare providers improve the patient billing experience.
“Hi, this is Julia. I would like to find out why my balance is $109. Why wasn’t it covered by insurance?”
Not a robocall. A real conversation that speaks with patients and captures payments.
Rivia Health’s AI voice agent handles the calls your front desk can’t – evenings, weekends, and holidays – so patients who prefer to pay by phone always have the option, even when the office is closed.
Medical bills explained clearly, finally
Patients deserve clear answers about their medical bills. River explains EOB details, including deductibles, coinsurance, insurance coverage, and account balances, in everyday language, helping patients understand what they owe while giving your staff more time to focus on care.
Natural conversations, powered by AI
Patients don’t have to memorize commands or navigate complicated phone menus anymore. River Health’s conversational AI understands how people naturally speak, answering patient billing questions and helping callers make payments through a conversation.
Patient billing support that doesn’t take vacations
Patients shouldn’t have to wait until business hours to resolve a billing question or make a payment. River answers patient billing calls around the clock, helping callers pay balances, receive secure payment links, and get the support they need whenever they call.
Absorb the calls that don’t need a human — so your team can focus on the ones that do.
Rivia Health’s AI voice agent is built to extend your team’s reach, not replace it. By handling repetitive payment calls and questions automatically, your billing team is given back the time they’d otherwise spend dialing.
- Explination of benefits can be read aloud to the patient
- Conversation support available in the caller’s preferred language, including English, Spanish, French, or German
- Full, partial, or single bill payment options built in
- Patients can request to pay or set up payment plans via a secure payment link
- Identify verified quickly and easily by phone using date of birth (DOB)
- Non-billing questions are rerouted to your staff
Let your phone line capture payment around the clock.
Book a demo and hear how Rivia Voice’s AI Voice Agent answers real billing calls, explains insurance questions, and helps patients make payments.
