An implementation that respects your team’s time.
Bringing on a new patient-billing partner shouldn’t feel like a six-month enterprise software project. Rivia Health’s implementation is efficient, lightweight, and intentionally designed to keep IT out of the critical path.
Efficient by design
A focused project plan with clear milestones — no months of meetings before patients see value.
No IT lift required
We connect through your EMR’s marketplace. Your IT team doesn’t need to build, host, or maintain anything.
Partnered, not handed off
A dedicated implementation manager and customer success partner stay with you from kickoff through go-live and beyond.
Four focused phases. One dedicated team.
Every implementation follows the same proven path — adapted to the realities of your specialty, your EMR, and your team’s bandwidth.
Discovery
A 60-minute kickoff with your revenue cycle and front-office leads. We map your current patient-billing workflow, communication tone, and EMR setup.
Configuration
We connect to your EMR through our marketplace listing, configure messaging cadences, and tailor branding so every patient touchpoint feels like your practice.
Pilot
We run a controlled pilot on a single location or specialty, refine cadences based on real patient response, and confirm reconciliation is flowing cleanly into your ledger.
Go-live
We expand across locations on your schedule, with a dedicated customer success partner monitoring outcomes and tuning performance from day one.
You have a person, not a helpdesk.
Every Rivia Health customer has a dedicated Customer Success Manager — someone who knows your practice, your specialty, and your goals. They’re your point of contact from onboarding through your entire time as a customer. Not a ticket queue. Not a support hotline. A person.
- Personalized business reviews along with regular reporting
- Proactive insights based on your practice’s performance
- Specialty-specific benchmarking and best practices
Dedicated CSM
One person who knows your practice and is accountable for your success.
Performance Reviews
Regular data-driven conversations about what’s working and what to optimize.
Long-term Partnership
We measure our success by yours — not by the close date.
Fast Answers
Questions get answered quickly — by someone who already knows your setup.
A partner who carries the weight.
- A dedicated implementation manager who knows healthcare RCM
- Direct EMR connection through marketplace integrations
- Live training tailored to front-office, billing, and leadership roles
- A dedicated Account Manager who stays with you well past go-live
What you don’t have to do.
- Stand up new infrastructure or install new software
- Pull a developer or IT engineer onto the project
- Manually post payments back into your EMR
- Train your staff on a complex new system
Built on the standards your compliance team expects.
HIPAA-compliant infrastructure with signed BAAs in place before kickoff.
PCI-DSS Level 1 payment processing. Patient card data never touches your network.
Experienced implementation specialists with deep healthcare revenue cycle expertise, trained on the latest workflows and best practices.
Ready to transform your patient revenue workflows?
Join leading healthcare practices who are accelerating balance capture, decreasing cost to collect, and delivering a modern patient billing experience with Rivia Health.
