Helping providers capture revenue while giving patients financial clarity.
Rivia Health enhances your existing EHR system to recognize revenue without sacrificing the patient experience. Here’s what that looks like in practice.
The challenges providers face today
Rising patient responsibility is reshaping how practices get paid. Here is what finance leaders are up against.
Patient Share of Revenue
of revenue now comes from the patient
Due to rising deductibles and patient responsibility, the percentage of healthcare provider revenue collected directly from patients has increased to more than 30% from less than 10% over ten years.
Patient Responsibility
increase in deductibles in the last 10 years
Over the last decade, patients have seen a surge in their deductibles — not just those enrolled in HDPs. Patients simply owe more, and providers feel it.
Patient Capture Challenge
of patient balances go uncollected
The collection rate for providers from commercially insured patients has been dropping — falling more than 3 percentage points from 37.6% in 2023 to 34.4% in 2024.
Delivering Better Outcomes
What revenue challenge are you trying to tackle?
Explore solutions that have delivered measurable business outcomes for thousands of providers.
Reduce Bad Debt
Current customers reduce bad debt by 38% or more. Persistent, behavior-tailored outreach — not a one-and-done statement — means fewer balances age into write-offs.
Reduce Old AR
The service pays for itself just by recovering balances aged past day 90. Where most tools stop, Rivia Health keeps working — we’ve recovered balances more than 400 days old.
Get Paid Faster
On average, bills are paid within 15 days — cutting AR days by 60% or more. Patients pay in under a minute via text-to-pay, no portal or password required.
Reduce Reliance on Collections
Reduces the number of bills sent to collections by up to 69% and cuts the cost to collect by 50%. Keep more revenue, protect patient relationships, and avoid agency fees.
Improve the Patient Experience
Remove friction and provide a seamless payment flow. With less than 0.01% of patients opting out of communications, Rivia Health’s outreach is welcomed — not resented.
Reduce Manual Tasks
athenahealth customers see 32 hours per location per month reduction in manual operations. Real-time posting and automated outreach eliminate the follow-up work your staff shouldn’t be doing.
Ready to transform your patient payment workflows?
Join leading healthcare practices who are accelerating balance capture, decreasing cost to collect, and delivering a modern patient billing experience with Rivia Health.
