Delivering better outcomes for providers and their patients.
Rivia Health enables ambulatory providers to increase balance capture, offset staff burden, reduce aging AR and provide a patient experience centered around care.
An AI-powered platform built for healthcare revenue cycle leaders.
The Rivia Health platform provides RCM leaders with a holistic view of patient payment workflows across the full billing lifecycle. From pre-visit, until a balance is resolved, Rivia Health’s unique suite of capabilities are designed around the needs of providers, integrated with your existing EHR, and can be implemented without any IT lift.
Built on AI that puts the patient first.
How Rivia Health Works
Platform Capabilities
It’s time to upgrade your billing workflows and make old AR a thing of the past.
Patient Engagement
Personalized patient outreach via text, email and phone, tailored by provider type, claim type, visit type and patient time-zone that adapt based on age of bill and patient journey stage.
- Behavior-tailored message cadences that go beyond day 90
- Custom campaigns with unlimited messages
- Includes outreach for balances under $10 or a few years old
Digital Payments
A frictionless, mobile-first payment experience, no login, no password, no account setup. Patients open a secure link, confirm their identity, and pay using their preferred method, every time.
- No portal, no app, just click and confirm.
- Credit/debit card, HSA/FSA, ApplePay, PayPal, Venmo, and Buy Now Pay Later
- Payment plan rollup options built-in
AI Chat
AI-powered patient support that provides answers to billing questions and enables patients to pay bills with their preferred payment method or even setup a payment plan.
- Bilingual, available in Spanish and English
- Available 24/7 to reduce call volume without compromising care
- EOB clarity provides patients with not only the amount owed, but why
AI Voice Agent
A conversational AI voice agent allows providers to capture payments after hours, on weekends, and even holidays. Patients calls are answered by Rivia Health’s AI agent, Rivia, which provides details on balance, billing and EOB questions.
- Integrates with your existing phone tree, allowing staff to focus on high-value tasks
- Handles copay, coinsurance and deductibles in English and Spanish
- Reduces call volumes while increasing payment accessibility
Payment Processing
Integrated payment processing with lower buy rates, merchant onboarding, and unified reporting that spans every payment channel in one view.
- Lower interchange rates vs. traditional processors
- Merchant onboarding and setup included
- Unified reporting across all Rivia Health channels
Billing Workspace
Real-time analytics reporting capabilities with user-friendly tools that provide holistic visibility across your revenue cycle, from outstanding balances to communication history.
- Real-time analytics and A/R reporting
- EOB Clarity provides same claim data at your team’s finger tips
- Manual bill creation capabilities
Rivia Health integrates bi-directionally with leading EHRs and implementation can be completed in under two weeks, with no IT lift required. Learn about implementation →
See what it’s like to tackle your toughest patient payment challenges with Rivia Health.
Each healthcare organization we serve is unique in size, specialty, and complexity, but all share a commitment to delivering exceptional patient experiences. We bring that same commitment to every provider partnership, combining AI-powered innovation with patient-centered expertise to solve revenue cycle challenges with empathy, intelligence, and precision.
Reduce bad debt, cut reliance on collections and help patients pay the way they want.
Legacy tools stop outreach at day 90 and send balances to collections agencies that charge 30–50% of recovery. Rivia Health keeps working, so you keep the revenue.
Get Paid 4× Faster
Average days to pay drops from 60 to 15. Faster cash flow reduces loan dependency for payroll and capital expenses.
Outreach Beyond Day 90
Most solutions stop and send balances to collections after 90 days. Rivia Health continues working old AR — we captured a 438-day-old balance in just 30 days.
Preserve Patient Relationships
Collections agencies damage trust. We extend the collections threshold from day 120 to 200+ without adversarial tactics.
Effortless, Guided Onboarding
No IT lift required. Our team handles the setup end to end — connecting your EHR, configuring your cadences, and onboarding your billing team with care.
