Emmett Bernsohn
Haller & Hug is a multi-provider practice with seven doctors and a single billing specialist managing the entire revenue cycle. With limited bandwidth and an ever-growing volume of patient payments to process, the practice needed a solution that could modernize its patient collection process without adding headcount or complexity.
The Challenge
Haller & Hug was spending significant time and money on manual payment workflows, including fielding phone calls to collect card payments, manually entering payment data, and mailing paper statements to patients. These processes were costly, time-consuming, and left money sitting in accounts receivable far longer than necessary.
The Solution
Haller & Hug adopted Rivia Health as a fully digital payment solution that integrates directly with their Veradigm EHR system. The practice was looking for a modern, digital payment option for their patients. Rivia Health delivered that.
What stood out immediately was the speed and automation. Patient communications go out instantaneously with no delay, and payments post back to Veradigm automatically in under a minute, not hours or days. The seamless integration eliminates manual data entry and ensures payment accuracy without any additional work for staff.
The Results
Since implementing Rivia Health with their Veradigm EHR, Haller & Hug has experienced measurable improvements across their entire patient payment workflow:
Accounts Receivable Reduction
Outstanding patient payment accounts receivable dropped 10% year-over-year from January 2025 to January 2026. Faster digital payments mean less money sitting idle in AR and more cash flowing into the practice.
Time Savings
Rivia Health saves the Haller & Hug billing team 3 hours per week, or roughly 12 hours per month. For a solo billing specialist managing 7 providers, this is transformational. Phones are no longer ringing constantly with patients calling to make payments, freeing up time for higher-value billing and collections work.
Cost Savings: Paper Statement Elimination
By transitioning to Rivia Health’s digital patient communications, Haller & Hug eliminated the need for frequent paper statement mailings. The practice previously mailed statements monthly but now only sends paper statements once every three months as a backup, dramatically reducing printing and postage costs. Rivia Health’s fee is fully covered by the paper statement savings alone, making the solution effectively cost-neutral before even accounting for the time savings and AR improvements.
The Value of Automation with Veradigm
One of the most compelling aspects of the Haller & Hug experience is how deeply Rivia Health’s automation integrates with their Veradigm EHR. This turnkey automation provides a number of immediate benefits:
- Instant patient communication: Payment requests reach patients immediately with no delay
- Immediate payment posting: Payments post back into Veradigm automatically in less than one minute
- Automatic bank deposits: Collected payments flow directly into the practice bank account
- No manual intervention required: The system runs autonomously without creating any additional work
- Hassle-free for patients: Patients who call with questions end up making payments through the system
Return on Investment
The Rivia Health implementation at Haller & Hug demonstrates a compelling ROI story that goes beyond any single metric:
- 10% decrease in outstanding patient AR year-over-year
- Paper statement savings fully cover the cost of Rivia Health
- 3 hours per week (12+ hours/month) reduction in manual payment processing
- Solo biller can focus on higher-value work instead of fielding payment calls
- Patients have a seamless, digital-first payment option with no friction
Rivia Health captures patient payments for specialty physician practices across the full billing lifecycle. Built on the principle that financial efficiency and patient experience shouldn’t be a trade-off, Rivia Health’s AI-powered revenue cycle solutions integrate with leading EMRs, deliver frictionless patient communication, and recover aged balances left behind by traditional solutions. By creating shorter AR cycles, reducing hours spent on billing, and delivering a trusted patient billing experience, Rivia Health unlocks more revenue for practices.
Curious if you can capture more of what you’ve earned? Most specialty practices have more sitting in unpaid AR than they realize. A free A/R assessment shows exactly what’s there, what’s still collectible, and what it would take to recover it. No IT. No commitment. Just results. Learn more here.
